Terms & Conditions
Orders
All pieces are handmade to order. Once an order has been placed, production begins and orders cannot be cancelled or changed.
Production Time
Current production time is approximately 3–4 weeks before shipment. Please note that during busy periods, production may take longer.
Shipping
Once your order has been completed, it will be shipped to the address provided at checkout. JORUN is not responsible for delays caused by shipping carriers or customs.
Returns & Exchanges
As all pieces are handmade to order, we do not accept returns, exchanges, or refunds.
If your order arrives damaged or incorrect, please contact us within 7 days of delivery.
Product Details
Each piece is handmade and may vary slightly in colour, measurements, or finish. These variations are part of the nature of handmade production.
Care
To preserve the quality of your piece, we recommend gentle care. Hand wash or machine wash on a wool cycle using mild detergent. Lay flat to dry to maintain shape.